100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased / decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.

Cab / driver details will be provided 1 day prior to trip starting date. Customer is requested not to take follow up for cab / driver details after 1st instalment. Details will be forwarded to you under aforementioned time without fail.

Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales rep (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.

Any change in the itinerary / hotels / inclusions post booking must be recorded in writing between client and SOL. Any other form of communication regarding changes will not be entertained in cases of dispute.

All special requests like early check-In, late check-out, smoking room, non- smoking room, room with views, floors, king bed, twin bed, adjoining and / or interconnecting rooms are under hotel discretion and is strictly subject to availability.

Cancellation any time after making the 1st payment instalment till the 2nd payment date: The entire amount paid as 1st payment instalment (deposit) would be non-refundable.

Cancellation after 2nd payment instalment and before 3rd or final payment date: The total amount that was due at the 2nd payment instalment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.

Cancellation after 3rd or final payment date: The full amount paid by you would be non-refundable.