Quotes are subject to change till the initial payment has been made. The Offer/ Quote are based on specific hotels and room category as requested. In case any of the hotels or room category is not available; an alternate option will be suggested with the difference of cost, if at all any.

Accommodation:

Price quoted is based on star category as requested and on a twin sharing basis. (minimum 2 adults travelling together).

Price quoted is based on base category rooms and will vary depending upon your upgrade requirements.

Rates are subject to change without prior notice & subject to availability. Additional charges might be applicable if amendments are made once the reservation is confirmed.

Official check-in time: 1400 hrs on wards

Official check-out time: 1200 hrs

Charges might incur as per Hotel policies for early check-in or late checkout requests.

Hotel has the right to charge the client or refuse stay at their property in case of any misuse of room.

A/C might not be available in hill stations and will be advised at the time of booking.

Transportation and Sightseeing:

Private A/C car daily from pick up to drop off at the hotel. Duration not to exceed 10 hours a day.

For domestic packages each extra Km will be charged

Car choice will vary depending upon your budget requirements.

You will have private transportation with multilingual driver.

The driver will accompany you in to majority of the sites; however, a few are self-guided tours.

All sightseeing entry passes as mentioned on the itinerary included in the package

No refunds will be available for any unutilised services.

Meals:

All packages include breakfast until and unless a request is made for all meals inclusive package.

For packages quoted with all meals inclusive, breakfast, lunch and dinner will be provided.

Your preference should be confirmed at the time of booking. A set menu or buffet meal is offered for lunch and dinner. Any special requests such as vegetarian, food allergy etc. should be informed at the time of booking.

Breakfast and refreshment is not included on arrival date

Miscellaneous:

The above mentioned itinerary can be changed subject to flight timings and other special

5% GST applicable to all package quotes.

No refund for services such as meals, sightseeing’s, flight delay or cancellation of flight etc. not utilised on the tour.

Promotional rates are valid only until the period as mentioned on the promotion.

Any disputes arising in respect of the tour shall subject to Ernakulum Jurisdiction

In A/C deluxe & A/C super deluxe category Houseboat, A/C will be operational from 9:00 pm to 6:00 am

Houseboat check in is at 12 noon and cruise is till 5 pm and there after boat will be anchored according to the Government regulations

Package exclusions:

Any expenses of personal nature. Tours not mentioned on the package, Room service in hotels, phone calls made from hotel room, food and drinks ordered apart from what has been offered as mentioned above, tips, porter chargers etc.

Airfares are not included in the given package rate until and unless specifically stated on the package.

Any expenses incurred or loss caused by reasons beyond our control such as bad weather, natural calamities( landslide, floods) Flight delay/rescheduling/cancellation, any accidents/Medical evacuations, Strikes etc.

Payments and Refunds:

50% of the total package cost should be paid at the time of booking. Full payment 30 days prior to the journey or at the time of booking if the departure date falls within 30 days from the day of booking.

The rates quoted here are subject to change as per availability without prior notice.

Any increase in the rate of exchange leading to an increase in all land arrangement which may come in to effect prior to departure.

Payment can be made either by cash or Credit Card. For cash payments we require copy of payer’s PAN Card. For credit card payments there will be an additional credit card processing charge.

Payment can be made either by Cash/Credit Card/Debit Card. For payments through our website (Payment Gateway) processing fee of 2% will be charged to the total tour package cost.

Foreign currency payments can be made and rates will be determined as per the Company’s Bank exchange rates on the day of payment.

Please allow 14 working days for any refunds requested as a result of cancellation. Refunds will be made in the form of Nava Hospitality and Leisure Pvt. Ltd. Company Cheque only.

Important:

Please adhere to the schedules provided for a seamless vacation. Please be ready at least 15 minutes prior to scheduled pick up time to avoid delays. Please wait at the mentioned pick up spot.

Porterage/ Handling of luggage:

Porterage is not included; the traveller should take full responsibility of their luggage. Nava Hospitality and Leisure Pvt. Ltd. bear no responsibility of lost luggage or personal belongings.

Non Utilisation:

No refunds will be available for any unutilised services.

Cancellation Policy:

Cancellation charges are applicable if a cancellation is made after confirming a reservation

Cancellation within 30 days of arrival - Full refund

Cancellation between 10- 15 days - 50% of Tour cost refund

Less than 10 days and up to 2 days before departure – 75% Tour cost refund

Less than 2 days before departure - 100% of Tour cost