Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late checkout is solely based on the discretion of the hotel.

Please note that AC will be switched off during up-hill drives and at certain other times. This will be completely dependent on the driver’s discretion.

The itinerary is fixed and cannot be modified. Transportation shall be provided as per the itinerary and will not be at disposal.

In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.

Hotel rooms are subject to availability at the time of booking.

For any paid activity which is non-operational due to any unforeseen reason, we will process refund & same should reach the guest within 30 days of processing the refund. Also, for any activity which is complimentary and not charged to Wildfloc & guest, no refund will be processed.

Given the region's cool climate, generally hotel rooms do not have air-conditioners. Should you wish to book an air-conditioned room, do get in touch with your Wildfloc representative as these would be subject to availability and at an additional cost.

Room heaters will be provided by the hotel on request and on a direct payment basis. In case of a houseboat stay, an extra amount will be charged for Bukhari (traditional heater) for which the payment must be made directly at the location. Please note that room heaters in hotels and houseboats will be available for a fixed time only.

During peak winters, hot water supply at the hotel may be limited or time bound.

Accommodation in the quaint houseboats of Kashmir is purely for the experience. Unlike hotels, houseboats are faced with certain limitations such as lack of transportation between the houseboat and land, limited food menu, intermittent power supply and water supply, etc.

In Gulmarg, the horseman union does not allow any vehicle to drop or pick up guests at/from the gondola. All sightseeing tours are also prohibited by the union.

Aru Valley, Chandanwari and Betaab Valley at Pahalgam are not part of the itinerary (unless included) due to restrictions by the local transport union.

You have an hour each to enjoy the picturesque snow-clad mountains and the green valleys of Aru Valley, Betab Valley and Chandanwadi in Pahalgam. If you wish to spend more time exploring these areas, you would have to pay the applicable additional amount to the driver/taxi union.

Only vehicles allotted by the Local Unions of Pahalgam and Sonmarg can be used for sightseeing in the regions, and may not be as per the usual standards of Wildfloc.

During winter, the road to Sonmarg remains closed and vehicles can only go up to Gagangir.

For Sonmarg sightseeing, our vehicle will take the guest to the Sonmarg taxi stand. From there, the guest needs to hire a pony/local union cab for sightseeing. Thajwas Glacier, Zero Point at Sonmarg are not included in the tour, due to restrictions laid down by the local union.

Due to a ban on new construction in Gulmarg, Pahalgam, and a few areas of Srinagar such as Dal Lake and Boulevard Road, some hotels may appear to be in a dilapidated state. Rest assured, these hotels provide excellent facilities and hospitality.

In case of road closure due to snow and slippery roads, our vehicle will not be allowed to ply as a precautionary measure. This is as per govt./administration orders. Only snow jeeps/chained vehicles are allowed to ply. These vehicles can be hired on a direct payment basis or the same can be arranged by us at an additional cost.

The package price doesn’t include special dinner or mandatory charges at time levied by the hotels especially during New Year and Christmas or any special occasions. Wildfloc shall try to communicate the same while booking the package. However Wildfloc may not have this information readily available all the time.

Wildfloc reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / rerouting of flights, closure of /entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this. Moreover, any additional cost involved due to Force Majeure cases will have to be borne by the guest.

Any changes in the itinerary post-booking are subject to the availability of hotels and cars. Wildfloc will not be responsible in case of unavailability of services due to changes in itinerary.

Change in Itinerary during the trip

In case of a change in the booked tour or itinerary during the trip, Wildfloc or its partners will not be liable for any refunds or cancellations for any reasons other than extreme weather, war, Acts of God, or any political situation. The customer will be responsible for any changes and charges acquired by this action.

The guest will take complete responsibility of the changes in itinerary during the trip with no charges incurred to Wildfloc. Refunds or cancellations will not be provided by Wildfloc or its partners.

For all cancellations, in addition to the following a cancellation fee of INR 5000/- per person will be charged without any exceptions.

For Self-drive cars, cabs, bike, rental equipment:

Cancellation made < 48 hours after booking - Free cancellation

Cancellation made > 48 hours before the trip starts - 50% of the total amount.

Cancellation made < 48 hours before trip start - No Refund

Cancellation made after booking starts - No refund

For Homestays, Hotels and Tours

Free Cancellation up to 100% if cancelled 30 days before the trip.

50% of the booking amount if cancelled less than 30 days before the trip.

No refund if cancelled 48 hours before the trip.

An additional cost might apply per the cancellation policy of the Hotel/Homestay/stay.

Change in Itinerary during the trip

In case of a change in the booked tour or itinerary during the trip, Wildfloc or its partners will not be liable for any refunds or cancellations for any reasons other than extreme weather, war, Acts of God, or any political situation. The customer will be responsible for any changes and charges acquired by this action.

Refund Policy:

To avail refund, you will need to raise a ‘Refund Request’ at care@wildfloc.com. You must mention your booking id and the reason for the refund.

Our team will verify the request within 24 hours of raising it and you will be informed via email or sms or both. If the request is valid we will initiate a refund to your original method of payment.

It should be reflected in your account within 7-10 working days.

Please note that the Cancellation Policy will be adhered to in all cases.